Online booking is no longer limited to flights and hotels. Online booking is becoming standard practice in our daily lives, and it is time for the B2B world to catch up with the fashionable and honed consumer experience. One of the best examples is the air freight market.
According to specialists, only 6% of the largest freight forwarders have end-to-end online booking capabilities. But in addition to the need to respond to customers, what other benefits do you have to provide with the digitalization that e-booking platforms must provide? Let’s take a look at how e-booking can save your company time and money and help your business face the future.
The online booking process reduces many phone calls and endless emails to just a few clicks of a button. Not only that, but e-booking can also allow multiple bookings to make simultaneously, and the dashboard can provide visibility of all content in one place.
With the help of the electronic booking platform, you can complete your booking from start to finish in 2 minutes, freeing up time for more critical tasks, such as scrolling on LinkedIn?
Unlike the person at the end of the phone (or email chain), the reservation system does not sleep. It means they can access at any time from anywhere in the world, without having to limit themselves to annoying work hours.
Visibility for air and overseas transportation, visibility of the transportation process is the key. Electronic booking platforms provide sophisticated tracking functions designed to increase visibility.
Track and Trace has an additional benefit: to provide you with real-time information to update your customers, which is even more critical when shipping vaccines that are time-critical.
Time is money. However, this is not just money saved through employee efficiency but reactive market prices and promotional activities. Most of the time, the e-booking platform links to the backend booking system via API, which means you will get real-time prices when you book online. Similarly, in promotional activities, we provide special e-booking rates for customers who register to use the service, which can help you save the cost of the next shipment.
The future is mobile
Working remotely in the office or on the go is becoming more common, and the ability to make reservations via mobile phones or tablets is increasing. An excellent electronic reservation system design to run seamlessly on mobile devices means you can book and track your shipments anytime, anywhere. In addition, with the latest announcement of the launch of 5G and mobile devices that can download an entire season of Game of Thrones in 10 seconds, there is no doubt that the future is mobile. We have a comprehensive online booking portal with tracking functions and a centralized customer dashboard.
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